Dear Guest

 

It gives us great pleasure to welcome you to The Old Ginn House Inn.  We all hope your stay will be both comfortable and enjoyable.

 

This directory has been compiled to provide you with information that you might require about the services we provide at the Old Ginn House.

 

If you are visiting the area on holiday or for a short stay, Cumbria’s Western Lake District is very special, with its spectacular mountains, dramatic lakes, beautiful coastline plus its growing number of tourism attractions, the area has something to offer everyone.  Whatever your preference, exploring the bustling market towns, discovering the rich and varied countryside, delving into our Roman past, or visiting one of the many exciting attractions, you will find activities to suit all tastes.  Details of many of the local attractions can be found on our ‘Area’ page.

 

If you are visiting the area on business, we would like to make your stay at the Old Ginn House as comfortable as possible.

 

We are constantly aiming to provide our guests with an excellent standard of service.  We welcome constructive comments and suggestions that you think may be helpful.  

 

It only remains for us to remind you that should you require any further assistance please ask at reception and we will be delighted to help.

 

Thank you for staying with us, we hope to welcome you again in the future.

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Please also read our COVID-19 Information Page.

The commission (at least 15% - 20%) paid to online travel agents by us, the accommodation provider, affects not only us but also YOU!

 

Help to keep our prices as low as possible and for special offers and discounted rates

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CLOTHES DRYING

Please do not place damp clothes over any electric heating appliances.

 

DEPARTURE

Guests are kindly requested to vacate their room by 10.30am on the day of departure. 

A later check-out (latest time 12.30pm) may be available but is subject to an additional charge.

Rooms still occupied after 1pm will be charged as an additional night stay.

 

E MAIL 

Wi-Fi email and internet access is available. Please ask reception (dial 200) for the password.

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FANS

Fans are available from upon request.

 

FIRE PROCEDURE AND DETECTION

Please read the fire protection notice displayed on the back of your bedroom door. 

Smoke and heat detectors are located in the corridors and bedrooms.

The fire alarm is tested on Mondays at approximately 11.00am.  If the alarm sounds at any other time, please evacuate the building. 

If you have a hearing disability, please inform reception.

 

FIRST AID

A First Aid Box is available at reception.

 

FOOD & DRINK

The Old Ginn House offers an excellent range of food served in an informal, friendly atmosphere.

At breakfast time we offer a great choice including full Cumbrian Grill or Continental Breakfast. 

At lunchtime and in the evening we offer an extensive menu, plus specials from the board and on Sundays we also offer a traditional Sunday Roast.

Our chefs are prepared to cater for any special request if given 24 hours notice. If you have any particular dietary requirement, please ask and we will do our best to accommodate.  

We also have a good selection of wines, beers and spirits, mixers, soft drinks and mineral water.

Please see our ‘Restaurant’ page for meal serving times.

 

HAIRDRYER

Each room has a hairdryer (in most rooms it will be found in a drawer). 

 

HEATING

Each room has its own thermostatic controlled radiator. Additional heaters are available, if required please contact reception.

 

HOUSEKEEPING

Your room has been serviced with care.

But, please note that it is company policy not to move personal belongings without your consent.

If you should have any further cleaning requirements, please let us know.

Please let us know if you do not require your room to be serviced. 

 

IRONING

An iron and ironing board are available from reception.

 

KEYS

As we do not have a night porter, if you are staying out after 10.30pm, please take your keys with you.  Please leave your keys at reception when checking out. 

Because of replacement costs, a charge of £25 will be made for lost or non-returned keys.

 

NIGHT PORTER

We do not have a night porter.  If you require emergency assistance during the night dial 290 and the call will be transferred to the duty manager, or from a mobile telephone 01900 64616.

 

PAYMENT OF ACCOUNT

The payment for accommodation is due the day of arrival.  Payment will be taken remotely by the credit/debit card used to secure the booking unless prior arrangement has been made.  A receipt will be sent by email.

For non-refundable bookings, the payment will be taken at the time of the booking.  A receipt will be sent by email.

If the credit/debit card is invalid and we cannot take payment, we will try to contact you for an alternative card, but if payment is not made we are within our right to cancel your booking.

Payment for any additional purchases, not paid at the time, will be taken on the morning of your departure and a receipt will be emailed to you.

The credit/debit card details taken to secure your booking are held until after your stay.  If any damage or items are found to be misplaced, including room keys, the cost incurred for repair or replacement will be taken from the card.

 

PETROL/SHOP

The nearest petrol station/Spar shop is Hills, which is open 24 hours. 

Turn left out of the car park and left on to the main road heading towards Workington. 

The garage is approximately 3/4 mile on the left-hand side.

 

PHOTOCOPYING SERVICE

This can be obtained from reception at a cost of 50p per sheet.

 

PILLOWS, BLANKETS AND TOWELS

Additional pillows, blankets and towels can be found in the wardrobe.

 

PLACES TO VISIT/TOURIST INFORMATION

There is a leaflet with a QR code to scan for information in reception.  Also, please see the ‘Area’ page on our website or ask our staff if you require any further information.

 

PORTERAGE

If you require help with your luggage, please contact reception.

 

RECEPTION

Reception is open from 7.00am Monday to Friday and 8.00am Saturday, Sunday & Bank Holidays until the time the bar closes (between 10.30pm and midnight depending on demand).  Dial 200 for reception and all other services. When closed, for emergency assistance dial 290 or from a mobile telephone 01900 64616.

 

ROOM MAINTENANCE

Please bring to our attention any maintenance that has been overlooked.  If immediate service is required please contact reception.

 

SAFETY & SECURITY

Please ensure that your room door and the outside door is kept locked at all times. If you require urgent emergency assistance, to summon help please dial 200 for reception.  If reception is closed dial 290 or from a mobile telephone 01900 64616.

 

SMOKING

All rooms, corridors and public areas are NON-SMOKING.

If you do smoke in the bedrooms an extra cleaning charge of £50 will be made, or ‘room out of service’ charge of 1 night accommodation may be charged.

Please note that smoke will activate the Fire Alarm.

 

TAXIS

Reception has various local taxi numbers and will be only too happy to assist.

 

TEA AND COFFEE FACILITIES

Complimentary tea and coffee making facilities are provided in every room, additional supplies are available from reception. 

 

TELEPHONE

Calling Reception/services:

Dial 200 for reception and all other services.                       

Our room telephones cannot be connected to an outside line. 

 

Making calls to other guests:

Dial room number prefixed with the number 20 or 2

e.g. to call rooms 1-8, dial 201-208, 
to call rooms 21-35, dial 221-235.

 

TELEVISION

Each room has a remote controlled digital Freeview television.

 

VALUABLES

The management cannot accept responsibility for effects left on the premises or for cars and their contents left in the car park.