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BOOKING TERMS AND CONDITIONS 

The Old Ginn House Inn Holiday Let Booking Terms & Conditions.

If you have booked through an Agency, any changes must be made through them and their Terms & Conditions will apply.

HOLIDAY LET BOOKING TERMS AND CONDITIONS 

​MAKING A BOOKING

  • When a booking is made a deposit of one third of the total is required

  • Payment can be made by credit/debit card

  • The balance to be paid, in full, 6 weeks before the day of arrival (or on booking if it is within 6 weeks)

  • If the full payment is not received by the final payment date, we may cancel the booking and will retain the deposit

  • Prices are based on up to 4 people.  An additional charge will be made for a 5th person using a fold out sofa bed (maximum 5 people, including children)

CANCELLATION OF A BOOKING

By you -

  • It is advisable to have holiday insurance to cover any cancellation

  • If you cancel a booking and we are able to re-let the Holiday Accommodation for the same price, you will be entitled to a refund of any money paid less an administration fee of £30.00

  • If you cancel a booking and we are able to re-let the Holiday Accommodation but at a lower price, you will be entitled to a part refund of any money paid (equivalent to the new price paid to re-let) less an administration fee of £30.00

  • Your money will be sent back to you once the new booking has been fully paid ie 6 weeks before the holiday

  • If we cannot re-let the Holiday Accommodation, there will be no refund of any money paid

By us -

  • We do not expect to have to make any changes to a booking, however sometimes problems occur and bookings have to be changed or cancelled

  • We have the right to do this and will contact you to explain what has happened and let you know of any cancellation or change as soon as reasonably practicable

  • We are under no obligation to find you alternative accommodation

  • If we have to cancel your booking, notwithstanding the circumstances in the clauses below, you will be entitled to a refund in full where the booking is cancelled before arrival, or a proportion where the booking is cancelled during your stay

CHANGING A BOOKING

  • If you wish to change a booking, contact us to make a request

  • We cannot guarantee that your request will be granted

  • You will have to pay any additional charge if the change involves date change and a price increase for the new date

  • Where a change to a booking is granted there will be an administration charge of £30.00

ARRIVAL

  • Arrival cannot be before 4pm and must be by 10pm

  • Key to be collected from The Old Ginn House Inn reception

  • On arrival we need to confirm all guest details

  • On arrival we require valid credit/debit card details/swipe to be used for any additional purchases from the Old Ginn House Inn (see extras list in the Holiday Accommodation). Payment for any additional purchases will be taken on the morning of your departure and a receipt will be emailed to you

  • The credit/debit card details are kept until after the end of your stay, and if any damage, breakages or loss are found the cost incurred for repairs or replacement can be taken from the card (see Damage, Breakage and Loss below)

  • The inventory in the Holiday Accommodation should be checked and if anything is missing let us know immediately as we cannot accept any later complaints for missing items

BASIS OF OCCUPATION

  • On arrival, your party must not exceed the number of people in your original booking unless we have been notified at least 14 days before and we have agreed to the increase and if applicable any additional fee has been paid.  If you arrive with any more people (regardless of their age) your booking will be cancelled with immediate effect and you will not be entitled to any refund or compensation

  • We can only accept Children aged 3 and over

  • You must not use the property for any illegal or commercial purpose or sub-let the property. You must not hold parties, celebrations or meetings 

  • If we find anyone is behaving illegally or antisocially or that damage is being done or is likely to be caused, your booking will be cancelled with immediate effect and you will not be entitled to any refund or compensation

  • You must allow us to have access to the Holiday Accommodation at any reasonable time during your stay

  • In the event of an emergency or if a problem requires resolving quickly and it is not possible to contact you, we may enter the property without giving notice to you

  • The Holiday Accommodation is let to you for the hire period only (without prejudice to any parties right to bring the Hire Period to an end early in accordance with these conditions)

PETS

  • No pets are allowed on the premises. If you arrive with a pet your booking will be cancelled with immediate effect and you will not be entitled to any refund or compensation

NO SMOKING

  • Smoking is not allowed in the apartment. We reserve the right to make an extra cleaning charge where necessary

VACATING

  • The Holiday Accommodation must be vacated by 9.30am on the day of departure

  • On vacating the Holiday Accommodation you shall ensure that

  • The bed sheets are stripped, the dirty laundry is folded and left on the bed

  • Dirty crockery, pots and pans are washed up

  • Any left-over food and other waste are disposed of - bins are located outside

  • Black Recycling Bin for Bottles & Cans

  • Blue General Bin – ensure that all waste is put into a tied bin bag and not loose in the bin

  • The accommodation is left clean & tidy

  • We reserve the right to make an extra cleaning charge where necessary

  • Key to be left at The Old Ginn House Inn reception

DAMAGE, BREAKAGE AND LOSS

  • You will be responsible to reimburse for all damage, breakages or loss

  • We will notify you of any charge and reserve the right to use the credit card details, taken on arrival, for payment

  • Where any breakage, damage or loss occurs you should report this to us as soon as reasonably practicable and where possible before the end of your stay

  • If we are concerned about the extent of any damage or breakages, we have the right to enter the Holiday Accommodation and if we require you to vacate the Holiday Accommodation your booking will be cancelled with immediate effect and you will not be entitled to any refund or compensation

THE ACCOMMODATION

  • We make every effort to ensure that the description of the Holiday Accommodation, as it is shown on our website, is accurate and up to date

  • Furnishings, the exterior and room layouts may differ from the photographs on our website

  • If there is any material change after your booking is made, we will inform you

  • Maintenance, window cleaning etc may be carried out during your stay. We will try to ensure that this is carried out with the least disruption

BED LINEN AND TOWELS

  • Bed linen is provided

  • Towels are not provided but can be hired at an extra cost

VALUABLES

  • We cannot accept responsibility for possessions left on the premises or for cars and their contents left in the car park

WI-FI

  • Free wi-fi is available, however because of the location, stone walls, and usage, we cannot guarantee the speed and be held responsible if sometimes it is slower than you may expect

COMPLAINTS

  • In the unlikely event that you find it necessary to make a complaint, it must be done promptly and in a manner that enables the issue to be addressed

  • If this is not the case, we cannot be held responsible for any inconvenience caused, as we cannot try to rectify any situation if your complaint is made after you depart

FORCE MAJEURE

  • We will not be liable under these conditions if we are prevented from, or delayed in performing our obligation under these conditions, or prevented from carrying on our business by acts, events, omissions or accidents beyond our control

COVID-19

  •  If we are not able to offer the property to you because of Covid-19 restrictions on us (ie our area is subject to a local lockdown), you can amend your booking to another date, with no administration fee, but you will have to pay any additional charge if the date change involves a price increase for the new date.  Or you can cancel your booking with no administration fee, and a refund of any money received will be made

  •  If you are unable to stay because of Covid-19 restrictions in your area (ie your area is subject to a local lockdown), you can amend your booking to another date, with no administration fee, but you will have to pay any additional charge if the date change involves a price increase for the new date.  Or you can cancel your booking with no administration fee, and a refund will be made

  • If restrictions on the number of households that are allowed to mix are in place for the dates of your stay, you may decide to stay but with less people in accordance with Government rules.  Or we may be able to transfer your booking to another date, but you will have to pay any additional charge if the date change involves a price increase for the new date

  • If you have to cancel your booking because of other Covid-19 reasons no refunds will be made.  We may be able to transfer your booking to another date, but you will have to pay any additional charge if the date change involves a price increase for the new date. 

  • If, on the remote chance, that you have to self-isolate at the Old Ginn House, you will be charged for the full duration of your stay plus an additional 3 nights as, for the safety of our staff, the apartment will be left for at least 72 hours after departure

  • It is advisable to have holiday insurance to cover any cancellation

  • Please continue to check the Government guidance before deciding to book and to travel

CONTACT

  • Telephone 01900 64616 between 8am – 10pm

  • During your stay, you can telephone the above number or you can call into the Old Ginn House Inn reception between 8am – 10pm