​MAKING A DIRECT BOOKING

For the best available price always book direct with us 

 

• A direct booking can be made by telephone or via our website 

• Valid credit/debit card details are taken to secure the booking 

• Booking Agencies - Our website direct booking special prices are not commissionable rates, please telephone 01900 64616 to make a booking 

• Specific rooms cannot be guaranteed

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CANCELLATION POLICY - CANCELLATION OF A BOOKING

By you -

• When booking direct the cancellation Policy is 24 hours (Except non-refundable/non-exchangeable bookings) 

• If cancelled after 2pm the day before arrival, the first night will be charged 

• In the case of a 'no show', the total amount will be charged 

• Non-refundable/non-exchangeable bookings cannot be amended and no refunds will be made in the event of cancellation 

• Your chosen cancellation policy will apply, regardless of Coronavirus Covid-19 

• Group Bookings – for more than 5 rooms, the cancellation policy is 7 days Exception to this is if you are staying for work purposes, as a work schedule is not always known, the cancellation policy is 24 hours

By us -

• ​We do not expect to have to make any changes to a booking, however sometimes problems occur and bookings may have to be cancelled 

• We have the right to do this and will contact you to explain what has happened and let you know of any cancellation or change as soon as reasonably practicable 

• We are under no obligation to find you alternative accommodation 

• If we have to cancel your booking, notwithstanding the circumstances in the clauses below, you will be entitled to a refund of any money paid, including non-refundable bookings, where the booking is cancelled before arrival, or a proportion where the booking is cancelled during your stay

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CHANGING A BOOKING

• If you wish to change a booking, contact us and we will try to accommodate 

• You will have to pay any additional charge if the change involves a price increase 

• Changes cannot be made to a non-refundable non-exchangeable booking

• Changes cannot be made outside the cancellation policy

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PAYMENT

• Bookings made directly with us, the payment is taken on the day off arrival by the credit/debit card used to secure the booking, unless prior arrangement has been made. A receipt will be sent by email.

• Bookings made via a third party booking agent with a 2 day cancellation policy, the payment is taken 2 days before arrival, or when the booking is made if within 2 days before arrival, by the credit/debit card used to secure the booking, unless prior arrangement has been made. A receipt will be sent by email.

• For non-refundable bookings, the payment is taken at the time of booking. A receipt will be sent by email.

• If the credit/debit card is invalid and we cannot take payment, we will try to contact you for an alternative card, but if payment is not made we can cancel your booking.

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REMOTE CHECK-IN

• A Registration Form will be e-mailed to you for completion and return before arrival.

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CHECK-IN

• Check-in time is from 3pm to 10pm. If there are exceptional circumstances and you cannot be here by 10pm, let us know and we will try to accommodate a later time but this cannot be guaranteed An early check-in may be available, at an extra cost, but cannot be guaranteed. (This may not be possible due to the Covid-19 procedures) 

• On arrival all guest details have to be confirmed 

• On arrival we require valid credit/debit card details/swipe to be used for any additional purchases from the Old Ginn House Inn. Payment for any additional purchases, not paid at the time, will be taken on the morning of your departure and a receipt will be emailed to you 

• The credit/debit card details are kept until after the end of your stay, and if any damage, breakages or loss are found the cost incurred for repairs or replacement can be taken from the card (see Damage, Breakage and Loss below)

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BASIS OF OCCUPATION

• No more than 2 adults can be accommodated in any one bedroom 

• We accept babies/children, but we must know at the time of the booking to make sure the bedroom occupancy is not exceeded 

• On arrival, the number of people must not exceed the number in your original booking unless an acceptable change has been made. If you arrive with any more people (regardless of their age) your booking will be cancelled with immediate effect and you will not be entitled to any refund or compensation 

• If we find anyone is behaving illegally or antisocially or that damage is being done or is likely to be caused, your booking will be cancelled with immediate effect and you will not be entitled to any refund or compensation 

• You must allow us to have access to the bedroom at any reasonable time during your stay

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PETS

• No animals are allowed unless they are assisting guests with disabilities 

• If you arrive with a pet your booking will be cancelled with immediate effect, and you will not be entitled to any refund or compensation

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NO SMOKING

• Smoking is not allowed in the rooms 

• Please note that smoking will activate the Fire Alarm. 

• If you do smoke, we can cancel your booking with immediate effect and you will not be entitled to any refund or compensation 

• We will charge an extra cleaning charge or a ‘Room out of Service’ charge of 1 night accommodation where necessary

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CHECK-OUT

• The room must be vacated by 10.30am on the day of departure 

• A late check-out (latest time 1pm) may be available, at an extra cost. Rooms still occupied after 1pm will be charged an additional night stay. A late check-out cannot be guaranteed (This may not be possible due to the Covid-19 procedures) 

• We reserve the right to make an extra cleaning charge where necessary 

• Key to be left at The Old Ginn House Inn reception

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DAMAGE, BREAKAGE AND LOSS

• You will be responsible to reimburse us for all damage, breakages or loss including room keys 

• We will notify you of any charge and reserve the right to use the credit card details, taken to secure the booking or on arrival, for payment 

• Where any breakage, damage or loss occurs you should report this to us as soon as reasonably practicable and where possible before the end of your stay 

• If we are concerned about the extent of any damage or breakages and we require you to vacate the room, your booking will be cancelled with immediate effect and you will not be entitled to any refund or compensation

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THE ACCOMMODATION

• We make every effort to ensure that the description, as it is shown on our website, is accurate and up to date 

• Furnishings, the exterior and room layouts may differ from the photographs on our website 

• If there is any material change after your booking is made, we will inform you 

• Maintenance, window cleaning etc may be carried out during your stay. We will try to ensure that this is carried out with the least disruption

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VALUABLES

• We cannot accept responsibility for possessions left on the premises or for cars and their contents left in the car park

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WI-FI

• Free wi-fi is available, however because of the location, stone walls, and usage, we cannot guarantee the speed and be held responsible if sometimes it is slower than you may expect

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COMPLAINTS

• In the unlikely event that you find it necessary to make a complaint, it must be done promptly and in a manner that enables the issue to be addressed

• If this is not the case, we cannot be held responsible for any inconvenience caused, as we cannot try to rectify any situation if your complaint is made after you depart

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FORCE MAJEURE

• We will not be liable under these conditions if we are prevented from, or delayed in performing our obligation under these conditions, or prevented from carrying on our business by acts, events, omissions or accidents beyond our control

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COVID-19

• If we are not able to offer the room to you because of Covid-19 restrictions on us (ie our area is subject to a local lockdown), you can amend your booking to another date, but you will have to pay any additional charge if the change involves a price increase for the new date. Or you can cancel your booking and you will be entitled to a refund of any money paid, including non-refundable/nonexchangeable bookings, where the booking is cancelled before arrival, or a proportion where the booking is cancelled during your stay

• If you are unable to stay because of Covid-19 restrictions in your area (ie your area is subject to a local lockdown), you can amend your booking to another date, but you will have to pay any additional charge if the change involves a price increase for the new date. Or you can cancel your booking and you will be entitled to a refund of any money paid, including non-refundable/non-exchangeable bookings, where the booking is cancelled before arrival, or a proportion where the booking is cancelled during your stay

• If you have to cancel your booking because of other Covid-19 reasons and you have made a non-refundable/non-exchangeable booking or are outside the cancellation period, no refunds will be made

•  If, on the remote chance, that you have to self-isolate at the Old Ginn House, you will be   charged for the full duration of your stay plus an additional 3 nights as, for the safety of our staff, the room will be left for at least 72 hours after departure  

• It is advisable to have holiday insurance to cover any cancellation

• Please continue to check the Government guidance before deciding to book and to travel

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