We are seeking a dedicated and experienced Front of House Supervisor to join our dynamic team. This role is crucial in ensuring a seamless operation at the front of house, providing exceptional service to our guests while overseeing the daily activities of the front of house staff. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a comprehensive understanding of food safety and preparation.

Duties

• Supervise and coordinate the activities of front of house staff, ensuring high standards of service are maintained at all times.

• Assist in training new staff members on service protocols, food safety practices, and company policies.

• Oversee the bar area, ensuring that bartending operations run smoothly and efficiently.

• Collaborate with kitchen staff to ensure timely food production and adherence to quality standards.

• Maintain cleanliness and organisation in all front of house areas, including dining spaces and restrooms.

• Handle guest inquiries and complaints professionally, striving for resolution and guest satisfaction.

• Ensure compliance with health and safety regulations within the establishment.

• Working on the reception - taking room bookings, restaurant bookings & invoicing

Experience

• Previous experience in a supervisory role within the hospitality industry is essential.

• Experience in bartending or managing bar operations would be advantageous.

• Strong organisational skills with the ability to multitask effectively in a fast-paced environment.

• Excellent communication skills, both verbal and written, with a focus on customer service excellence.

• A passion for helping others and fostering a positive team environment is crucial for success in this role.

If you are enthusiastic about leading a team in delivering outstanding service while ensuring operational excellence, we encourage you to apply for this exciting opportunity as a Front of House Supervisor.

Please send a CV to admin@oldginnhouse.co.uk